Thursday, 4 June 2015 ehdf

Everything you Wanted to Know about Remote Monitoring and Management

Business owners and managers are always looking for new solutions to make their companies as competitive as possible, and in today’s IT dominated market, a fast and efficient IT infrastructure is essential. In fact, if IT systems are left unattended for a long time, failure rates may increase, directly impacting customers, sales and revenue.

What is Remote Monitoring and Management (RMM)?

Many companies do not have large IT departments and 24/7 help desks to troubleshoot IT issues. Spending time on troubleshooting can reduce productivity. However, with RMM, these organizations are now able to efficiently respond to multiple sites and issues.

In essence, RMM services are delivered by an IT services provider and it is a proactive approach to remotely manage and monitor a company’s IT assets. It follows a unique model of onsite and offsite monitoring and management of IT infrastructure: Servers, Desktops, Laptops, Network Devices, Backup, Printers etc., either partially or fully.

Why is it important?

The idea of RMM is simple: Offload the monitoring and management of servers, networks and other IT assets to a services provider to free up time for an organisation’s IT team to work on delivering more value to the business.

As IT infrastructure continues to be an integral part of an organization, partnering with an IT services provider for proactive monitoring and management of IT systems will be the key to cost-effective and fully supported, highly available IT infrastructure.

Business benefits

Completely Supported IT Infrastructure: Remote Monitoring and Management services offer comprehensive solutions to manage devices, networks, users, desktops and data, ensuring efficient, highly available and completely supported IT infrastructure.

Proactive Monitoring and Management: Your IT infrastructure is remotely monitored and managed on a 24/7 basis, minimizing downtime to ensure you are always performing at maximum efficiency

Reduced Business Disruptions: Alerts sent throughout the day detects irregularities in the network that can be addressed to immediately

Lower Costs and Improved efficiency: Remote monitoring and management services increase overall efficiency by saving time and reducing expenditures so that organizations can put their valuable resources elsewhere instead of manually tracking and compiling an inventory of a company’s IT assets.

Reports and Dashboards: The service can provide organizations with essential insights into the overall health of their network and areas that need improvement, saving a company’s IT administrator countless hours and resulting in a quick resolution of network issues to avoid costly downtime

Access to Skilled Resources: In leveraging this solution, organizations can gain peace of mind and access to skilled resources that ensure their IT systems are always up and running.

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