Managed Services

Enterprise Class Managed Services in Dubai to meet all your IT needs

Dedicated Managed IT Services Provider

Contemporary enterprises are operating in a world that is highly competitive and sensitive to very specific operational advantages. In such a business landscape, Managed Services are a highly effective IT strategy because of cost advantages and optimal utilization of resources within operating margins. eHDF’s Managed Services provide your organization with the means to delegate mundane but essential IT operations, allowing the reconciliation of enhanced efficiencies in costs as well as operations.

eHDF’s reputation, as one of the most sought after Managed IT Services providers in Dubai and the UAE, is based on our proven ability to take comprehensive ownership, while delivering the highest standards in operational flexibility and business outcomes. Our fully Managed Services ensure that your organization can leverage its core business skillsets and competencies, while letting us attend to your day-to-day IT operations with comprehensive accountability.

eHDF can deliver services optimized extremely specifically to your business model down to the last detail. Dedicated managed services reduce ongoing capital outlay to a personalized subscription model, with zero compromises in operational efficiency and quality of service. As one of the premier Managed Services Providers in Dubai, eHDF facilitates your business through predictable pricing. Our fully Managed Services model empowers your enterprise through delegation of repetitive processes. Managed IT Services should allow you to retain the ability to have continuous direct oversight and control. This is why you need the complete commitment and cooperation of your Managed Services Provider. eHDF’s unparalleled and best in class Managed Services adhere to the most sought after international standards in service-level agreements and commitment to performance metrics.

We offer a wide range of Managed IT Services that can complement our Managed Co-location, Managed Hosting and Managed Private Cloud portfolio.

eHDF’s Dedicated Fully Managed Services include:


...

Network Services

Provide fully secure, monitored and uninterrupted access to all your data and devices. Services include-

  • Router Management
  • Firewall Management
  • Load-Balancer Management
  • Switch & Port Management
  • Service Elements
  • VPN
  • Public IP Address

...

Server & Application Management

Ensures that your business application needs are fully met while improving performance and reducing maintenance time. Services include-

  • Managed Databases
  • System and Application Management
  • Managed Exchange

...

Hardware Services

Include-

  • Hardware lease of vendor agnostic equipment
  • Support and warranty
  • Implementation and configuration

...

Storage & Backup Services

Provides fast, flexible and centralized data protection across platforms. Services include-

  • Managed Storage
  • Managed Backup & Archiving
  • Remote backup

...

Managed Security Services

eHDF ensures best-in-breed security infrastructure along with robust practices with 24/7 monitoring and management. Services include-

  • Security Log Collection & Management
  • Real Time Security Monitoring
  • Vulnerability Management & Penetration Testing
  • Incident Management & Response
  • DDoS
  • Advanced Threat Protection
  • Managed Web Application Firewall
  • Web Defacement Protection
  • End point Security Management
  • File Integrity Monitoring
  • Social Media Tracking
  • Mobile Application Tracking
  • Data Base Security Management
  • Privileged Account Management
  • Security Hardware Management
  • Server Hardening
  • Managed Data Loss Prevention
  • Database Security
  • Managed Network Access Control
  • Identity and Access Management
  • Remote Managed Services
  • CASM

...

Monitoring Services

The eHDF Network Operation Centre (NOC) offers a dynamic and adaptive monitoring solution that allows enterprises to intelligently monitor IT performance. Services include-

  • Trend Analysis and Reporting
  • Capacity Planning
  • End User Experience Management
  • Monitor Key Business Metrics
  • IT Service Desk with Support for ITIL
  • Service Level Management
  • IT Asset Management

...

Professional Services

After reviewing the client’s current IT environment, eHDF proposes the most apt solution. Services include-

  • Implementation and configuration
  • Solution architect and design
  • Project management

...

Operations & Support Services

We have well defined comprehensive processes to ensure best-in-class Service Delivery and Support. We offer-

  • Service Level Agreements (SLAs)
  • Service desk
  • Remote hands

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Let us manage your MANAGED SERVICES needs so that you can focus on core business

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