Managed Services

Enterprise Class Managed Services in Dubai to meet all your IT needs

Managed Services

We offer a wide range of Managed IT Services that can complement our Managed Co-location, Managed Hosting and Managed Private Cloud portfolio.

From corporate websites to e-commerce sites to specific mission critical business applications, we have the infrastructure, people and processes to ensure that these applications are up and running round the clock.

eHDF’s Managed Services include:


...

Network Services

Provide fully secure, monitored and uninterrupted access to all your data and devices. Services include-

  • Router Management
  • Firewall Management
  • Load-Balancer Management
  • Switch & Port Management
  • Service Elements
  • VPN
  • Public IP Address

...

Server & Application Management

Ensures that your business application needs are fully met while improving performance and reducing maintenance time. Services include-

  • Managed Databases
  • System and Application Management
  • Managed Exchange

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Hardware Services

Include-

  • Hardware lease of vendor agnostic equipment
  • Support and warranty
  • Implementation and configuration

...

Storage & Backup Services

Provides fast, flexible and centralized data protection across platforms. Services include-

  • Managed Storage
  • Managed Backup & Archiving
  • Remote backup

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Managed Security Services

eHDF ensures best-in-breed security infrastructure along with robust practices with 24/7 monitoring and management. Services include-

  • Security Log Collection & Management
  • Real Time Security Monitoring
  • Vulnerability Management & Penetration Testing
  • Incident Management & Response
  • DDoS
  • Advanced Threat Protection
  • Managed Web Application Firewall
  • Web Defacement Protection
  • End point Security Management
  • File Integrity Monitoring
  • Social Media Tracking
  • Mobile Application Tracking
  • Data Base Security Management
  • Privileged Account Management
  • Security Hardware Management
  • Server Hardening
  • Managed Data Loss Prevention
  • Database Security
  • Managed Network Access Control
  • Identity and Access Management
  • Remote Managed Services
  • CASM

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Monitoring Services

The eHDF Network Operation Centre (NOC) offers a dynamic and adaptive monitoring solution that allows enterprises to intelligently monitor IT performance. Services include-

  • Trend Analysis and Reporting
  • Capacity Planning
  • End User Experience Management
  • Monitor Key Business Metrics
  • IT Service Desk with Support for ITIL
  • Service Level Management
  • IT Asset Management

...

Professional Services

After reviewing the client’s current IT environment, eHDF proposes the most apt solution. Services include-

  • Implementation and configuration
  • Solution architect and design
  • Project management

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Operations & Support Services

We have well defined comprehensive processes to ensure best-in-class Service Delivery and Support. We offer-

  • Service Level Agreements (SLAs)
  • Service desk
  • Remote hands

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