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Service Standards in the Spotlight

Sunday, 30 December 2012

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Service Standards in the Spotlight

HOSTING, OUTSOURCING AND CLOUD SERVICES ARE ALL GAINING TRACTION IN THE REGION AS COMPANIES LOOK FOR CHEAPER OR EASIER SOLUTIONS THAN
ON-PREMISE DEPLOYMENTS, BUT THE SERVICE LEVEL AGREEMENTS AND OTHER MECHANISMS TO GOVERN THE RELATIONSHIP BETWEEN THE CUSTOMER AND THE PROVIDER ARE STILL A WORK IN PROGRESS.

-Arabian Computer News.

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