“The big reason why I went with eHDF was there was a person I could speak to. There was literally somebody whose mobile number I had, that I could call if I had an issue. With the mobile operators, it’s this faceless wall — an 800 number that you call, and then you speak to somebody that you’ve never spoken to before, who doesn’t know what’s going on, who doesn’t know your solution, who doesn’t know what you’re about. It was just impersonal.
Now, all of a sudden, you don’t have to worry about it. There’s somebody else that’s always there, so if something happens to the server, they are there. I don’t have to drive from somewhere or send somebody to take care of it. It means we can concentrate on the business.”
Regional Manager, Fleet Management Company