24x7 Service Desk

 

Available 24 hours a day, 7 days a week, 365 days a year, (366 on leap years!)

This central point of contact between eHDF and its clients encompasses a range of services that go beyond the typical support hotline, including the ability to process incidents, complaints, change & service requests, and IT service management processes.

Equipped with ultra-modern facilities, the eHDF service desk handles incidents, requests, and provides an interface for other eHDF functions following ITIL processes. eHDF offers proactive support to clients through its ability to process incidents, complaints, change and service requests, and IT service management processes (viz. Release Management, Configuration Management, Problem Management, and others) along with its regular call & ticket management functions. The eHDF Service Desk is built with the combined functionality of a call center, helpdesk and a service desk, thus helping shorten incident lifecycle. Additionally, the Operations support team also offers specialized batch processing services for businesses in the financial sector and others.

eHDF’s Service Desk is simply incomparable to any other you’ve seen



Download these documents to find out more about our solutions and services.

 

eHDF caters to clients across the globe. Some of our customers: