Remote IT Infrastructure Management

Proactive Remote Monitoring and Management Services to ensure availability and high performance of your IT infrastructure

A dynamic business environment comes with challenges and opportunities. To respond effectively to these, it is vital for a company to have a reliable and agile IT infrastructure in place. This means that the 24/7 availability of IT infrastructure is critical to a business’ operations. If IT systems are left unattended for a long time, without monitoring and without proactive maintenance, patches and security updates, failure rates increase. This may cause sudden breakdowns which can lead to financial losses as well as loss of sales and customers.

Developing the capacity to monitor and manage IT infrastructure in-house is a daunting task. Even more—it’s expensive and time consuming. For SMBs and large companies, it is difficult to hire, train and retain personnel with specific skill sets across all domains. Despite a wide variety of monitoring and management tools available in the market, organizations have realized that their IT staff simply does not have the time and expertise to utilize these advanced tools to their full capacity. Therefore, partnering with an IT solutions provider for proactive monitoring and management of IT systems is the key to cost-effective and fully supported, highly available IT infrastructure.

As one of the leading IT support and solutions company in Dubai, eHDF offers advanced Remote Managed Services which include Remote Monitoring and Management or Remote IT Infrastructure Monitoring and Management services. The service follows a proactive approach to remotely manage and monitor your IT assets following a unique model of onsite, offsite and offshore monitoring and management of IT infrastructure (Servers, Desktops, Laptops, Network Devices, Backup, Printers etc.) partially or fully.

eHDF remotely monitors devices by installing a probe server at the customer premises that feed updates from these customer devices, at regular intervals of time, to the master servers at eHDF’s data centre in Dubai, UAE. These updates are then analyzed in real time by eHDF’s 24/7 NOC to handle critical issues and necessary steps are performed to resolve it remotely. Technical engineers are also available for those issues that require onsite assistance.

Remote Monitoring and Management Features:

  • Comprehensive solution to manage devices, networks, users, desktops and data
  • Various functions performed are:
  • Inventory & Asset Management
  • Policy Management, Application & License compliance
  • Antivirus & Patch Management
  • Backup Management
  • Monitoring & Alerting
  • Remote Support
  • Reporting
  • Structured response and maintenance agreement (SLA)
  • Various level of support (8 to 6, 24x7)
  • Live dashboard for real time reporting
  • Fixed Monthly fee for total IT support
  • Enterprise class automation technology to keep your infrastructure optimized
  • Critical issues are identified, reported, and resolved in real time
  • Application of industry best practices for security & backup management
  • Detailed analysis of your current environment, reporting on issues and actionable items
  • Initial maintenance activities, projects, and remediation required to stabilize your environment
  • Ongoing delivery monitoring and maintenance designed to keep your business optimized


  • Efficient, highly available and completely supported IT infrastructure
  • Reduced hassles of IT complexities and proactive maintenance and monitoring
  • Reduced expenses on maintaining IT infrastructure
  • Access to skilled resource pool of service provider
  • Focus on your core business rather than on maintaining your IT

Download these documents to find out more about our solutions and services.


eHDF caters to clients across the globe. Some of our customers: