Remote Monitoring and Management

Managing and monitoring IT infrastructure in-house can be expensive, stressful and time-consuming. Organizations are finding it increasingly challenging to hire, train and retain IT personnel with specific skill sets across various domains. Therefore, SMEs and larger corporations are opting for a more reliable alternative – partnering with an IT services provider to remotely monitor and manage their IT systems.

Based on customer demand for such services, eHDF launched a unique model of onsite and offsite monitoring and management of IT infrastructure, either partially or fully. eHDF achieves this by installing a probe server at the customer's premises that feeds timely updates from onsite devices to the master servers at eHDF's data centers in Dubai. These updates are then analyzed in real time by eHDF's 24 x 7 services experts who are trained to handle and remotely resolve critical issues. Technical engineers are also available for issues requiring immediate onsite assistance.

For businesses to thrive in an ever-changing and dynamic environment, it is important that their IT infrastructure is available at all times and is regularly monitored, managed and updated to avoid sudden breakdowns. RMM is a proactive service developed after a detailed analysis of IT best practices to enable infrastructure optimization as critical issues are identified, reported and resolved in real time. In leveraging this solution, organizations can gain peace of mind and access to skilled resources that ensure their IT systems are always up and running.