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In Collaboration with BMC Software eHosting DataFort, a member of TECOM Investments and regional leaders in IT strategy, outsourcing and managed services, has accomplished an operational milestone with the successful installation of the ‘OSS project phase I’ (Operational Support Systems). OSS is a set of programs that facilitates a communications service provider monitor, control, analyze and manage a computer network. Mohamed Fouz, CEO of eHosting DataFort, said: “Meeting the daily demands of managing IT while driving business growth is a challenging task. In order to be beneficial, IT needs to transform itself and become more proactive, demonstrating its value in business terms. “The OSS solution will help reduce operational costs and proactively pinpoint problem areas before they impact the end user. The solution is highly scalable and helps align business objectives with the future growth of an organization.” The first phase of implementation included the installation of ‘Remedy’, a leading service desk application and ‘BMC Performance Manager’. The ‘Remedy’ service desk application allows the eHosting DataFort operations team to record and track all open issues relating to the IT infrastructure being managed for customers. The BMC Performance Manager pro-actively monitors the servers of managed services customers located in eHosting DataFort Data Centres in Dubai Internet City. |
For further information contact: Sachin Bhardwaj |
