...
Sunday, 19 March 2017 ehdf

Choosing the Right Managed Security Services Provider in the UAE

Managed Security Services have become immensely popular. And rightly so! With the constant evolution of technology, most businesses are digitalizing and virtualizing their market presence and IT infrastructure. This has translated into a need to be agile but secure. As a result, the ability to respond to threats is just as important as the prevention practices that are put in place. To ensure safety of critical data and general business services, constant monitoring and upkeep are necessary.

Companies may not have adequate time, budget or the expertise to devote to the cause of IT security. But that doesn’t mean they need to compromise their reputation.

Managed Security Service Providers (MSSP) are professionals who can take over the responsibility to monitor and manage your company’s IT infrastructure and provide advanced security services like Security Event Monitoring, DDoS protection, Anti-malware protection, Real-time Advanced threat protection, etc. They hold themselves accountable for the uptime, data integrity and service availability associated with an organization.

Thus hiring a MSSP is a crucial commitment that might enable or cripple a company.

Here are a few considerations to keep in mind while partnering with a Managed Security Services Provider:

  1. It is important to know that the service provider you opt for has experience in your industry. Most MSSPs serve a wide range of industries. And finding one dedicated to your sector may not be feasible. But a stellar track record in handling threats for companies that are similar to yours is a sure way of weeding out those who won’t be able to understand your model or your requirements from those who can transform the way your IT is protected.

  2. Another key consideration is their experience in building real life use cases.

  3. Also its important to know if their SOC environment is 24/7 and what the tools and technologies being deployed to monitor the Customers environment.

  4. Another key question to ask before choosing your service provider is their customer references and customer satisfaction levels. Ask the service provider for testimonials, case studies and reference checks from clients they have done similar projects for.

  5. People are the lifeline of a Managed Security Services Provider. A competent MSSP has experts who specialize in different aspects of enterprise safety and work across the various layers of the business.

  6. Customers looking at a MSSP are more at ease with a company that’s certified for internal management through stringent auditing and monitoring processes. Other certifications ensure that the provider is well reputed, reliable and meets high industry standards.

  7. Your provider should be able to draft a concrete (and ideally, a customized) SLA contract, addressing all aspects of the service. SLAs should outline the duration and costs of services, and include additional expenses such, if any. eHDF is the only company in the region to offer customized and credit based SLAs.

Does your provider meet these expectations?

Leave a Comment

Thank You

Your comment will be published after approval.