Value Proposition

Core Business Focus: Customers are able to offload their operational and mundane IT tasks to a third party IT service provider so that they can focus on their core-business, allowing the time and opportunity to identify means by which they can increase their bottom line.

Competitive Pricing: Achieving high density computing, a fully redundant Data Centre, a highly secured environment and an efficient cooling system are just some of the innovations whereby we ensure that customers are able to enjoy Managed Services at the best value possible. Through investing in a highly qualified team of engineers and consultants, we are able to leverage specialized skills to design and deploy intelligent solutions that will ensure optimum utilization of the latest technology infrastructure resulting in tremendous cost savings compared to doing it in-house.

High Service Levels: We offer high service levels, which can be measured by industry leading Service Level Agreements (SLAs). We have a dedicated Service Account Management (SAM) team who manage customer SLAs and act like the customers’ representative within the organisation for issues related to Change Management, Incident Management etc. In doing so, standards like ISO 20000 is just one industry certification demonstrating our commitment to best practices in IT Service Management to satisfy the service quality requirements of customers.



Download these documents to find out more about our solutions and services.

 

eHDF caters to clients across the globe. Some of our customers: